I can't seem to access Cargo Pro.
complete
Takuya Nagaoka
Despite having paid as of 11/18, the desktop app cannot be used at all with the first picture.
Stripe still has payment history, so it does not appear to be a problem on our end.
I have also contacted support via email, but why no response? Please respond as soon as possible.
Steven Chen
complete
Hey y'all, root cause was resolved.
There may be a small number of people who are still experiencing the issue in a time window when we rolled out the release. If that's you, please reach out to info@kitbash3d.com or via the chatbox on the bottom right on www.kitbash3d.com.
Dean Szollosy
Same issue. Bought pro version and don't have access to any kits that I didn't previously own. I tried uninstalling and logging in and out but no solution yet. I emailed info@kitbash3d.com my receipt of purchase yesterday. Hope to hear something soon.
Steven Chen
complete
Hey y'all, root cause was resolved.
There may be a small number of people who are still experiencing the issue in a time window when we rolled out the release. If that's you, please reach out to info@kitbash3d.com or via the chatbox on the bottom right on www.kitbash3d.com.
Steven Chen
Merged in a post:
[BUG] Cargo Pro Payment Issues
A
Arzola
Essentially I'm facing a similar problem to many, where upon being charged for the cargo pro subscription, I'm currently unable to make use of it as it was charged, but not registered on the system.
I've attached a screenshot of an obviously broken part of the process (it threw that error after charging me).
If I could be provided with an email to share my invoice and expedite a solution, I'd greatly appreciate it.
Takuya Nagaoka
Update - This has been resolved and is now available.
However, there appears to be no compensatory action to address the current situation of more than 10 days of wasted time since purchase :(
Steven Chen
Steven Chen
Hey folks, the issues reported related to payment processing is resolved for all of you individually who reported it. We are still working on a holistic fix that will resolve it for every person who's impacted by this.
Thanks for your patience and if you need any more help just reach out to support!
Steven Chen
Steven Chen
Merged in a post:
Upgraedd from basic Cargo plan
C
Claudia Lane
Upgrade my plan, I thought finally this would work. Cargo app still says im on basic, but can't even download a free model and import to blender. I've followed eveything from start to finish about 100 times today , followed every single troubleshooting article and /mabassador video' I can find
- even reinstalled my blender of C instead of D - - I think I need a refund, this doesn't appear to work at all.
Steven Chen
in progress
Hey everyone, the team is returning from Thanksgiving break and are actively working on resolving this. Thanks for the patience and apologies for the issue.
w
weeliano073
I am unable to access despite being confirmed as a Cargo Pro subscriber. I just purchased the subscription 2 days ago and I am listed as basic and not able to access all the assets. I received a reply from a Steve (steev.paul@kitbash3d-c38ffcbdd72d.intercom-mail.com) but what he told me was not helpful at all. I even tried uninstalling and re-installing Cargo to no avail. Please fix this KitBash3D! I need the assets for a project I am working on!
Update - Issue is resolved, thank you!
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