[Bug] Unable to log in | Password Reset Frozen
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James Tralie
I was finally able to update my password with the newest update of Cargo (v1.0.1). I move through the setup process just fine; however, once it reaches step 4 of 4, it refreshes back to the beginning and prompts me to setup the software. I tried to do a manual install and pair it with the latest version of Blender I'm using (Blender 3.4), but it is throwing the error "Cargo could not find Blender" when I select the .exe file in my program files. What's the workaround here?
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Shelby Goldstein
James Tralie: We actually have another thread going for that bug here: https://feedback.kitbash3d.com/cargo-feedback/p/bug-stuck-on-installing-plugin-screen
We're in the process of resolving the issue, but in the meantime, follow the troubleshooting steps under the Finding Problematic Add-ons section: https://help.kitbash3d.com/en/articles/7833646-connecting-cargo-to-blender#h_c3f0a60d56
Maxx Burman
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We've just pushed an update (v1.0.1) that should solve the Reset Password frozen screen. Thank you for your patience with this. If anything else related comes up, let us know and we'll open this ticket back up.
Charly Avila
I had the same problem, I receive the password reset code, but when writting the new password and click on save, nothing seems to happen.
Aaron Rieger
Hi James Tralie, Sorry for the login issues you are experiencing. I would love to help get you up and running in Cargo! Can you provide a little more detail for me? Upon resetting the password, did you receive the password reset confirmation code via email? Where exactly in the reset password flow did you have this failure?
Christopher Hindefjord
Had the same/similar problem!
- The password reset doesn't seem to work, nothing happens when I click save (screencast: https://drive.google.com/file/d/1OP5Hor4N0VAMl2M1R-oCROfzby0RJfyf/view?usp=sharing )
- Going back to the login page (in the desktop app) neither the new or old password works.
Then I went to the website and reset my password there and then I get an error message that the password is TOO LONG (!) (Even my old password was too long! 15 characters is a pretty low limit IMHO).
So, it seems that that was the problem with the password reset in the app, but it wasn't showing any error messages.
Aaron Rieger
Christopher Hindefjord: Christopher Hindefjord: Just to confirm, you are able to login to Cargo now? From my understanding, you are now able to login, however you experienced entering a password that was too long but Cargo did not surface the error?
Christopher Hindefjord
Aaron Rieger: Yes
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Shelby Goldstein
in progress